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Terms of Service

Please read these terms carefully before using our website and services. By accessing or using WYE services, you agree to be bound by these terms.

Last updated: April 2026

On this page

  • Acceptance of Terms
  • Use of Services
  • Purchases & Payments
  • Shipping & Delivery
  • Returns & Refunds
  • Intellectual Property
  • Limitation of Liability
  • Contact Us

Acceptance of Terms

By accessing and using the WYE website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

WYE reserves the right to modify these terms at any time. We will notify users of any changes by updating the date at the top of this page. Your continued use of our services after any changes indicates your acceptance of the modified terms.

Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our services in any way that violates any applicable laws or regulations
  • Impersonate any person or entity, or falsely state your affiliation
  • Attempt to gain unauthorized access to our systems or networks
  • Transmit any viruses, malware, or other harmful code
  • Collect or track personal information of other users without consent
  • Use our services for any fraudulent or illegal purposes
  • Interfere with or disrupt the integrity or performance of our services

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any violation of these terms.

Purchases & Payments

When you make a purchase through our website, you agree to provide current, complete, and accurate purchase and account information.

  • Pricing: All prices are in GBP (£) unless otherwise stated. Prices are subject to change without notice.
  • Payment: We accept major credit cards, debit cards, and other payment methods as indicated at checkout.
  • Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason.
  • Product Descriptions: We make every effort to display our products accurately. However, we cannot guarantee that your monitor's display of any color will be accurate.

By submitting an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order.

Shipping & Delivery

We aim to process and ship orders within 1-2 business days. Delivery times vary based on your location and selected shipping method.

  • UK Standard Delivery: 3-5 business days
  • UK Express Delivery: 1-2 business days
  • International Delivery: 7-14 business days (varies by destination)

Delivery dates are estimates only. WYE is not responsible for delays caused by circumstances beyond our control, including but not limited to customs processing, carrier delays, or adverse weather conditions.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer the following return policy:

  • Return Period: Items must be returned within 30 days of delivery
  • Condition: Items must be unused, in original packaging, and in resalable condition
  • Proof of Purchase: A valid receipt or order confirmation is required
  • Refunds: Refunds will be issued to the original payment method within 5-10 business days of receiving the return
  • Non-Returnable Items: Gift cards, downloadable software, and personalized items cannot be returned

To initiate a return, please contact our customer service team. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Top Gift Ltd (WYE) or its content suppliers and is protected by UK and international copyright laws.

The WYE name, logo, and all related product and service names are trademarks of Top Gift Ltd. You may not use these marks without our prior written permission.

You are granted a limited license to access and use this website for personal, non-commercial purposes. This license does not include:

  • Modifying or copying materials for commercial purposes
  • Using any content for public display or commercial exploitation
  • Attempting to decompile or reverse engineer any software
  • Removing any copyright or proprietary notices

Limitation of Liability

To the fullest extent permitted by applicable law, Top Gift Ltd (WYE) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of, or inability to access or use, our services
  • Any conduct or content of any third party on our services
  • Any content obtained from our services
  • Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for all claims arising from or relating to these terms or your use of our services shall not exceed the amount you paid us, if any, during the 12 months prior to the event giving rise to liability.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Customer Support

WYE / Top Gift Ltd

Email: support@wye.com

Address: Unit 28, London Industrial Park, London, E14 0NU

Phone: +44 (0)20 8000 0000

Business Hours: Monday - Friday, 9:00 AM - 5:30 PM GMT

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WYE - Premium Mobile Accessories Retailer

WYE creates premium retail destinations that drive footfall and maximize sales per square foot. Part of Top Gift Ltd, established 2005.

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